Money Matters2018-10-26T16:56:04+00:00

Money Matters

Money Matters provides advice to any resident of North Ayrshire on welfare rights, assistance or representation in relation to benefits.

You can access Money Matters services by:

  • Calling 01294 310456
  • Emailing
  • Asking at your local Health and Social Care Partnership office. Home visits may be available if you are unable to visit a local office.

Our service and the advice we offer is free, impartial and confidential.

Welfare rights

We help health and social care service users and vulnerable people who are facing difficulties with their benefits or tax credits, and particularly:

  • People with long term health conditions

  • People with cancer

  • Parents of disabled children

  • Carers

  • Kinship carers

  • Single people and families in work and on low incomes

  • People out of work

  • People facing redundancy

 We can:

  • Carry out benefit checks

  • Make claims for backdated benefits

  • Start new claims for benefits

  • Help you to complete complex forms

  • Provide appeal representation (where possible)

  • Give advice on benefit sanctions

  • Provide training

Appealing a benefit decision

*This service is available to all North Ayrshire residents.

If you disagree with a benefit decision you must ask for a Mandatory Revision within 1 month of the date of the decision (late appeals may be allowed in exceptional circumstances).

If the decision is not changed you can appeal – within a month of the review decision. When you appeal you must enclose a copy of the Mandatory Revision Decision. Appeals should be in writing, on form SSCS1.

We can provide representation at your tribunal or refer you to another advice agency if appropriate. (N.B. We can’t guarantee representation as the Court Service no longer has a local venue for hearings.)


Many people have been affected by ‘sanctions’ to their payment of Universal Credit, Employment Support Allowance and Job Seekers Allowance. These decisions can be challenged by asking for a Mandatory Review or appealing.

For more information, download our Benefit Sanctions leaflet (PDF, 119kb).

Macmillan benefit service

Macmillan nurses can make referrals to Money Matters on behalf of people affected by cancer. If your diagnosis is terminal you are entitled to have your application for Personal Independence Payments (PIP)/Disability Living Allowance (DLA), Universal Credit and Employment Support Allowance (ESA) fast tracked.

We can help people affected by cancer with:

  • Applying for benefits and tax credits

  • Appeals against benefit decisions

  • Fuel costs

  • Access to charitable grants

  • Costs such as travel to hospital

  • Transport concessions (e.g. Blue Badge)

  • Advice about debt problems


Contact us

  • To find out how we can help, please call 01294 310456 or email 
  • Money Matters, North Ayrshire Health and Social Care Partnership, Bridgegate House, Irvine KA12 8BD